Explore TrendsWave.shop store policies, guidelines, and terms for a seamless and secure online shopping experience.
Effective Date: August 29, 2026
At Trendswave, operated by Diamond Bright Supply, we want you to feel completely confident about every Electric Spin Scrubber and accessory you order from us.
This Return and Refund Policy explains which items qualify for a return, the condition required for a return, how return requests are processed, and how refunds are issued once an approved return is received at our designated facility.
All figures, amounts, and fees mentioned throughout this policy are processed in United States Dollars (USD).
You have 30 calendar days from the date your package is marked as delivered by the shipping carrier to request a return for any eligible item.
Return requests submitted after this 30-day window has closed cannot be accepted. We encourage you to inspect your order promptly upon arrival.
You may request a return if any of the following applies to your order:
Every return request is reviewed to ensure it meets the requirements of this Return & Refund Policy.
For an item to qualify for an approved return and full refund, it must:
The following items are generally non-refundable and non-returnable:
If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at .
Please include:
Once the return is approved, we will provide a prepaid return shipping label at zero cost ($0.00 USD) to you.
If you are returning an eligible product simply because you changed your mind, you will be responsible for covering the return shipping costs to our designated returns facility.
Eligible orders may qualify for Free Shipping at $0.00 USD.
When Free Shipping applies, the shipping charge shown at checkout will be $0.00 USD.
Free shipping on the original order does not mean that return shipping for a change-of-mind return is free.
For additional shipping information, please review our Shipping Policy.
We do not charge any restocking or handling fees on approved returns.
Restocking Fee: $0.00 USD
We currently do not offer direct item-for-item exchanges.
If you prefer a different product, brush attachment, or model, please follow the standard return process for an eligible item and place a separate new order through Trendswave.
Once your returned package arrives at our designated facility, our inspection team will review the item within approximately 2–3 business days to verify that it meets all return criteria.
After inspection, we will send you an email notification confirming whether your refund has been approved or declined.
Approved refunds are processed back to the original payment method used during checkout, which may include:
We cannot redirect approved refunds to a different card, bank account, or alternative payment method.
Once a refund is approved by our team, it is typically processed within 10 business days.
Please note that your financial institution, card issuer, or payment provider—such as PayPal, Stripe, Affirm, or Afterpay—may require additional time to post the refund to your account.
If 10 business days have passed since your refund confirmation email and you have not received the funds:
If a package is refused upon delivery or returned to us as undeliverable through no fault of Trendswave, we reserve the right to deduct applicable carrier return charges from your final refund amount once the parcel is received at our designated facility.
If your order was placed using a promotional discount code, special offer, or bundle price, your approved refund will reflect the actual amount paid at checkout, rather than the regular retail price of the item.
If you need assistance initiating a return or checking on a pending refund, please contact our support team:
Business Name: Trendswave
Legal Business Name: Diamond Bright Supply
Official Website: Trendswave.shop
Support Email:info@trendswave.shop
Customer Support Phone:+1 (505) 345-4017
Business Address: 5940-D Midway Park Blvd NE, Albuquerque, NM 87109, United States
Customer Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Mountain Daylight Time (MDT)
