Shipping Policy

Explore TrendsWave.shop store policies, guidelines, and terms for a seamless and secure online shopping experience.

Effective Date: August 29, 2026

Welcome to Trendswave. This Shipping Policy explains how we handle your order from the moment you place it until your Electric Spin Scrubber arrives at your door. It covers processing timelines, delivery estimates, tracking, address accuracy, and procedures for resolving delivery issues.

All prices, charges, and order totals mentioned throughout this policy are listed in United States Dollars (USD).

Where We Ship

Trendswave currently ships orders to residential and commercial addresses located within the contiguous United States.

We currently do not ship to addresses outside the United States or to international destinations. We may expand our shipping coverage in the future, and this policy will be updated accordingly.

Shipping Rates

We aim to keep shipping simple and transparent.

  • Standard Shipping: FREE ($0.00 USD) on eligible orders nationwide.
  • Minimum Purchase Requirement: None

When Free Shipping applies, your checkout will display a standard shipping charge of $0.00 USD.

Daily Order Cut-Off Time

Orders placed before 4:00 PM Mountain Daylight Time (MDT) on a business day are typically queued to begin processing the same business day.

Orders placed after 4:00 PM MDT, as well as orders placed on weekends or recognized public holidays, will generally begin processing on the next available business day.

Order Processing Time

Orders are generally prepared for shipment within 1–2 business days (Monday–Friday) after payment confirmation.

During processing, we may perform the following:

  • Payment authorization and fraud-prevention checks.
  • Order and product verification.
  • Shipping-address validation.
  • Quality inspection and packaging.
  • Sorting and preparation for carrier pickup.
  • Handoff to the designated shipping carrier.

Transit & Total Estimated Delivery Time

Once your order has been dispatched, estimated delivery times are:

  • Processing Time: 1–2 business days
  • Transit Time: 3–7 business days
  • Estimated Total Delivery Time: 4–9 business days

These delivery windows are estimates for planning purposes and are not guaranteed delivery dates.

Delivery times may vary because of carrier delays, weather, holidays, high shipping volumes, address issues, or circumstances outside our reasonable control.

What Counts as a Business Day

For this policy, a business day means Monday through Friday, excluding applicable U.S. public holidays and holidays observed by our shipping carriers.

Orders are generally not processed on weekends or recognized federal holidays.

Carriers We Work With

Depending on your location and shipping route, your order may be delivered through one of the following carriers:

  • USPS — United States Postal Service
  • UPS — United Parcel Service
  • FedEx
  • DHL Express

We select the carrier based on availability, destination, routing, and operational considerations. We do not guarantee that an order will be shipped through a particular carrier.

Order Tracking

Orders shipped from Trendswave generally include package tracking.

Once your order has been handed over to the shipping carrier, we will send a shipping confirmation email containing the applicable tracking number and tracking information.

Tracking information may take 24–48 hours to become active in the carrier’s system.

Changing or Cancelling an Order

If you need to change your shipping address, modify an item, or cancel an order, contact us as soon as possible at .

If your order has not entered the fulfillment process, we will make reasonable efforts to accommodate your request.

Once an order has entered fulfillment or has been handed over to the carrier, we may be unable to make changes or cancel the shipment.

In such cases, please refer to our Return & Refund Policy.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout, including:

  • Full name
  • Street address
  • Apartment, suite, or unit number, where applicable
  • City
  • State
  • ZIP code

If an order is returned to us because the address provided was incorrect, incomplete, or undeliverable, additional reshipment charges may apply after the correct address has been confirmed.

Delivered but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it:

  1. Check your mailbox, front door, side entrance, porch, garage, and other secure delivery locations.
  2. Check with household members, neighbors, building management, or reception staff where applicable.
  3. Wait up to 24 hours, as carriers sometimes mark packages as delivered shortly before the actual delivery.
  4. If the package remains missing after 24 hours, contact us at so we can assist with the carrier investigation or trace process.

Damaged Packages

If your Electric Spin Scrubber or its shipping packaging arrives visibly damaged, please notify us within 48 hours of delivery at .

Please provide:

  • Your order number.
  • Clear photos of the damaged product.
  • Photos of the outer shipping box and packaging.
  • A brief description of the damage.

This information helps us evaluate the issue and determine the appropriate resolution, which may include a replacement or another remedy under our Return & Refund Policy.

Contact Information

For questions about shipping, delivery status, tracking, or this Shipping Policy, please contact our support team:

Business Name: Trendswave
Legal Business Name: Diamond Bright Supply
Official Website: Trendswave.shop
Support Email:info@trendswave.shop
Customer Support Phone:+1 (505) 345-4017
Business Address: 5940-D Midway Park Blvd NE, Albuquerque, NM 87109, United States
Customer Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Time Zone: Mountain Daylight Time (MDT)

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